The Sansa Connect Recovery Tool can be used to reformat and install firmware
There are 2 things to check before starting the Recovery Mode and to use the Recovery Tool:
- First, charge the Sansa Connect for at least 20 minutes using the AC charger to ensure this is not a battery depletion problem.
- Second, hold the power button for 8-10 seconds to ensure the device is turned OFF.
After these steps, you can put the Sansa Connect into Recovery Mode and use the Recovery Tool.
If for some reason device becomes unstable and resetting and erasing content doesn't resolve the issue, the Sansa Connect Recovery Tool would clean up your device and restore it to factory settings
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